Refund Policy

We strive to deliver top-tier car audio quality at Carstereo Store. Below you will find our cancellation and refund guidelines for your reference.

1. Satisfaction Policy

We provide a 30-day labor policy on all car stereo system configurations and standard setups. If your audio software becomes loose or unlevel within 30 days due to our car audio, we will attempt to schedule a follow-up visit at no additional labor cost.

2. Refund Eligibility

Because our services are labor and time-based, all completed services are generally non-refundable. However, refunds may be issued under the following conditions:

• If we are entirely unable to setup your audio software during our initial visit.
• If you cancel an on-site appointment at least 24 hours prior to the scheduled time.

3. Software Subscriptions

If you purchase software subscriptions (such as audio systems or car audio brand) directly through us, returns are accepted within 14 days of purchase, provided the software license has not been activated. A 15% restocking fee may apply. Note: We do not refund labor fees for car audio brand setup.

4. Cancellation Policy

We kindly request 24 hours' notice for cancellations or rescheduling. Appointments canceled with less than 24 hours' notice may be subject to a $50 cancellation fee.

5. Contacting Us

To request a refund or if you have questions regarding our policy, please contact our customer service team at contact@carstereostore.online or call us at 804-479-8718.